Through the eMadrid.com website, the USER has access to information about third party products and services related to tourism and travel and, in certain cases, can make reservations and purchases of such products and services from the corresponding suppliers.
Through this website, eMadrid.com provides an online advertising and marketing platform through which all our service providers offer all types of temporary accommodation (e.g. hotels, apartments, motels, hostels, holiday homes, etc.), tours, excursions or other services so that users of the website can search, compare, select, choose and purchase the offer that best suits their expectations and finally make a reservation with the chosen service provider. By making a reservation through the eMadrid.com website, the USER establishes a direct (legally binding) contractual relationship with the service provider with whom he/she has made the reservation. From the moment you make your reservation, we act only as an intermediary between the USER and the service provider, transmitting the reservation data to the service providers, who in turn will confirm the reservation through a confirmation email, or by any other means established by the service provider in their terms and conditions.
The information we display is based on information provided to us by service providers. In any case, the suppliers of the products and services have access to a service provider extranet through which they are fully responsible for updating the rates, availability and any other data appearing on our website about the advertised products and services.
The content and the on-line booking service provided through this website is managed and provided by Civitatis, subject to its terms and conditions by Online Travels, subject to its terms and conditions by Fever subject to its terms and conditions and by Get Your Guide subject to their terms and conditions which the user may read and accept before making the reservation.
Privacy and cookies
You can consult our (link to our privacy and cookie policy)
Exemption from liability
According to what is indicated in these terms, we are only not responsible for direct damages suffered by the user for reasons attributable to our obligations in reference to our services, since the contracting is carried out directly with our service providers and in accordance with the terms and conditions to which the user expressly submits.
In no event shall we be liable for any direct or indirect damages arising out of or in connection with the access, viewing or use of this website, or the delay or inability to access, view or use this website, or any other technical problems that may affect this website.
To the extent permitted by law, neither we nor any of our directors, employees, representatives, collaborators or any other person involved in the process of creating, sponsoring and promoting the website and its contents shall be liable for the following non-limiting relationship:
- punitive, special, indirect or consequential loss or damage, loss of production, profits, revenues, contracts, as well as loss or damage to customers or reputation and loss of claims;
- errors related to the description of information (including pricing, availability and ratings information) about the facility on our website;
- services provided or products offered by the establishment;
- losses, damages or costs (direct, indirect, consequential or punitive) suffered, incurred or paid by the USER arising out of or relating to the use, unavailability or delay of our website; or
- any (personal) injury, death, property damage or other damages, losses and expenses (direct or indirect, consequential or punitive) suffered, incurred or paid by the USER, whether due to (legal) acts, errors, breaches, (obvious) negligence, wilful professional misconduct, omissions, defaults, misrepresentation, strict tort liability or (wholly or partly) attributable to the establishment (employees, directors, staff, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or other act beyond our control.
Intellectual property and jurisdiction
Unless otherwise indicated, the software required for our services or used on our website and the intellectual property rights (including copyrights) of the contents and information, as well as the material on our website belong to eMadrid.com, its suppliers or distributors.
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with the laws in force in Spain, and any dispute arising out of these general terms and conditions and our services shall be brought only before the competent courts in Spain.
The original Spanish version of these terms and conditions has been translated into other languages. The translated version is a courtesy and unofficial translation; therefore, no rights can be derived from the translation. In case of dispute over the content or interpretation of the terms and conditions, as well as in the event of conflicts, contradictions or discrepancies between the Spanish version and the other language versions, the Spanish version of these terms prevails and is conclusive to the extent permitted by law. You may consult the Spanish version on our website (by selecting the language) or ask us in writing to send it to you.
Company data
eMadrid.com is a registered domain owned by the entity Madrid Reserva Online, S.L., a company of Spanish nationality, and indefinite duration, incorporated under the laws of Spain, with its registered office at Calle de Valdebernardo, 39, 28280, Madrid, Spain, and provided with the CIF No. 45531669H.
